Missing tables & lists in ALL Tab Containers

Bug Reports
1

At some point in the last couple of hours, across multiple Softr apps I manage, ALL tables and lists have disappeared from TAB containers in multiple Softr pages.
This is not limited to one or two apps or one or two pages. ALL tables or list views are now missing. Help!

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2

Same - this is an urgent production issue affecting our whole team and all our clients. I’ve emailed Support and given you access. Affects all tables across all apps.

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3

Same here, but with forms - no changes made and they have disappeared from several pages!

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4

As this is affecting multiple customers (and our customers), please can Softr create a line of communication for resolving this issue? This would really help us manage the situation for our stakeholders. Posting here would be a start, there may be other places you could share updates. Anything but silence, please - these things happen, but how you communicate is how you’ll be remembered.

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5

They defo need some kind of status page of their services…

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6

Same here, tabs are not working

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7

Same here. Tables aren’t updating.

8

This was linked on another post

https://status.softr.io/

It’s saying there are no issues but we’re still experiencing problems.

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9

Hey Everyone,

We experienced a temporary issue on our end yesterday. Our team identified and resolved it as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your understanding.

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10

@Suzie has this been updated on https://status.softr.io/ as we need to be able to trust this site so we can report to clients.

11

Thanks to the Team for resolving the issue so quickly.

There will always be unexpected curve balls, and the team were very reactive in patching the problem.

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12

Hey,

I’d like to clarify that Softr itself was not down at any point. The issue was limited to certain blocks placed within container tabs, which experienced a temporary display problem.

Our team identified and resolved it as quickly as possible, and all Softr apps remained live and accessible throughout the incident.

13

Hi Suzie

Whats Softrs definition for being ‘down’ as if our users cant see tables we report this as ‘down time’ on our end to them as it is time where user cannot use the product.

Theres always going to be these glitches but seems Softr is not reporting them as well as they could so we are left in the dark to what is going on. It would be great to be able to subscribe to any “temporary display problems” and whatever other technical issues occur to help our customer service team report to end users. It seems alot of other users are in the same boat.

Thanks for the team fixing asap.

1 Like
14

The facts are that an issue that shouldn’t have happened lasted for 2 days and Softr users reported the problem for the duration. Again, attempting to keep things real here.

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15

THIS! Thanks @FPX - this is exactly what I was thinking.

If users/ourselves are unable to access certain areas and the system is ‘glitching’ then it would be really useful to be able to look at some kind of status messaging system and go “ah ok, something’s going on, we don’t need to pester support, they’re on it and should have a fix soon” - both ourselves and our customers would totally understand this AND it would take the pressure off Softr - a win-win.

ClickUp have this https://status.clickup.com/ - it’s detailed and we get email notifications to keep us updated.

Thanks for the fix.

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16

Notifications for downtime and issues with particular features have been requested for years. Apparently, the best Softr could do was the link I sent you. Here’s one of many examples:

1 Like
17

Hoping for a response from Softr team here. I think we all appreciate the speed you responded to an issue, and personally I’m grateful you fixed it with no lasting effects or changes required. Problems will happen.

However, the comms was below expectations of our clients. If any issue is being experienced (especially if they can’t see critical data), we need to a) know about it asap so we can deal with the fallout and b) be able to check on progress as it happens. A status page would be welcome, like many other companies have.

Welcome a response on this Softr team.

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18

As someone who is looking to convince our group to move to softr in the next fiscal year the lack of communication is very concerning. Downtime is forgiveable, silence is not.

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