However, we want to use the comments system as a chat for our cases between a client and our supervisors/those who can see the case.
We want our supervisors to always have notifications enabled for the cases
assigned without them having to go in and enable it…
Perhaps give us the option to change the default setting?
Currently we use the “old” chat block and some automation. But would be nice to just be able to use your new comments system.
Sidenote, it would also make newsletters much easier.
In short, it would be nice to have the notifications settings more advanced for maximum flexibility.
Is anyone able to actually use notifications in the comments block?
We have 3 or 4 employees who need to communicate with our clients on the tickets in our client portal and clients (that have a number of employees) that also need to communicate on those tickets in the portal.
I’ve spoken to support and it doesn’t seem to work for this use case.
Please let me know if anyone has been able to use it and if so how?
Hope you are well Grainne. We have not been able to use the notifications yet. There was a couple of instances where we received notifications although it was 5 days from the initial comment being made. I dont believe they are functional yet although we are very excited for this feature!!
I’ve had some back and forth with Support and as of Thurs (3rd) they have got notifications to work.
We’re now getting the notifications through but it’s not useable for us at the moment as every user would have to open every record and either leave a comment or activate the notifications for them to be able to get these notifications. We could have 20-30 records in each block on each page! and about 6-7 people that need to get these notifications!
Support have been great though and are currently looking into this last issue, they should come back to me within the next week with more details.
Hopefully comment notifications will be working as required soon
Support came back to me and said “Hey there. I am back with some updates from the relevant teams. What refers to comments block, currently there are no plans to add a feature to the Comments block that would allow notifications to be sent to all users, or to users in a specific user group, regardless of whether they’ve previously left a comment under the thread or not.”
So, unfortunately, we can’t use the comments block the way it currently stands- we’d have to get every user to log in and create a comment for every record before they would be notified about anything to do with that record. It probably works great on a blog but not on a client portal where we need 2-way communication.
After a lot of research, we threw some cash at the situation and installed ‘Intercom’ chat, which (so far) is brilliant. It’s also the only chat feature I found that didn’t have branding on the basic package.
If you have any questions re Intercom (or anything else) just let me know, happy to help
@Grainne our support team was not informed about this feature which is works… allowing you as a builder to define default notification rules and as a result users can get notified without being engaged with particular entity first.
We also sent this support message to Patrick @pford who spent a lot of time with us finding a workaround, which did enable us to communicate with clients but we decided to integrate a chat feature instead as the workaround was a bit clunky.
Sorry @Jjenglert, unfortunately I’m not glad to hear it!
Honestly, this is beyond frustrating. We’re a small business that purchased Softr on the basis of 2-way communication with our clients. We’ve spent weeks (not hours or days) … weeks on this and put the launch date back a couple of times with our clients.
When support went away and spoke to ‘the team’ and came back and said “there are NO PLANS” we decided there was literally no other option other than to find a workaround or purchase a chat feature.
We’re now spending $150/mth on a chat feature that we might not have needed to purchase had we known that this was in the pipeline.
@pford you must be able to understand my frustration with this
I appreciate that no platform is perfect for everyone and it’s possible that NO-ONE knew about this feature a few weeks ago other than the owners.
I absolutely LOVE Softr, I cannot recommend it highly enough, it’s a fantastic product, the support team are very responsive and helpful, @pford has been brilliant, so a little bit of empathy for customers that are frustrated wouldn’t go amiss.
Rant over, I won’t mention it again.
Glad to hear (for everyone else on this thread) that this is now going to be a feature
We don’t have plans to launch a chat feature this year… The deadline I was telling you about in my previous post is related to your question asking if the updates to comment notifications are currently available or not…
We didn’t (& don’t) need a chat feature - we just needed the ability to have 2-way communication / comment notifications working as required in a client portal.
I understand completely what you & @artur were talking about
We have tried using the old commenting functionality but it doesn’t work with ClickUp as a datasource and the new one isn’t useable in its current format for our use case due to the notification issue.
I’m still pretty confused about what’s possible here. Ideally, we’d like commenting in softr to sync with comments in a ClickUp task. It sounds like this is not possible @Jjenglert ?
We added this recently! Now you can configure your notifications when setting them up. This allows you to auto enable notifications for everyone that you select.
