However, we want to use the comments system as a chat for our cases between a client and our supervisors/those who can see the case.
We want our supervisors to always have notifications enabled for the cases
assigned without them having to go in and enable it…
Perhaps give us the option to change the default setting?
Currently we use the “old” chat block and some automation. But would be nice to just be able to use your new comments system.
Sidenote, it would also make newsletters much easier.
In short, it would be nice to have the notifications settings more advanced for maximum flexibility.
Is anyone able to actually use notifications in the comments block?
We have 3 or 4 employees who need to communicate with our clients on the tickets in our client portal and clients (that have a number of employees) that also need to communicate on those tickets in the portal.
I’ve spoken to support and it doesn’t seem to work for this use case.
Please let me know if anyone has been able to use it and if so how?
Hope you are well Grainne. We have not been able to use the notifications yet. There was a couple of instances where we received notifications although it was 5 days from the initial comment being made. I dont believe they are functional yet although we are very excited for this feature!!
I’ve had some back and forth with Support and as of Thurs (3rd) they have got notifications to work.
We’re now getting the notifications through but it’s not useable for us at the moment as every user would have to open every record and either leave a comment or activate the notifications for them to be able to get these notifications. We could have 20-30 records in each block on each page! and about 6-7 people that need to get these notifications!
Support have been great though and are currently looking into this last issue, they should come back to me within the next week with more details.
Hopefully comment notifications will be working as required soon
