Workflows: Emails not formatting lookup fields

Has anyone used the workflow system to trigger emails? It seems fine for the actual record fields, but lookup fields are formatted like [{“id”:“xxxxxxxxxxxx”,“label”:“name of entry”}] (I have anonymised the data). Wondering if I’m missing something simple? Have added a find records step to the workflow which works fine, but just odd that lookup fields don’t work.

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Do you mind posting a screenshot of the result + setup? You can send to me privately if you prefer. This will help us debug.

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