Users status automatically goes to Activated (even though never been sent an invite, signed in)

Bug Reports
1

Users are showing a status of ‘Activated’ in Softr users even though never been sent an invite, signed in.

This effects being able to send Users Invite as onyl get given option to ‘Resend Invite’ which sends user to Sign In Page (without password set).

Please fix asap

2

Hey @FPX,

I am checking this issue with our tech team now. May I please ask you to contact us via support chat? You can mention this thread in the chat for us to take faster actions.

3

@FPX we cannot assume this is a bug and need to get access to your app before hand to ensure the dynamic conditions are not making this happen. In these scenarios, it’s best to contact live support so they can view your app and see what’s going on.

4

Hey @Jjenglert @Suzie

I have had this issue for a long time now.
It seems to be when a user is created from Airtable and synced into Softr that eventually the status flicks to ‘Activated’
@Marine.Hovhannisyan has tested but the test is from a different source (created in Softr) so the result wont be the same as I get.

Also its only happening for some users but i havent figured out what the anomaly is on them (they had definitely NOT interacted with webpage or been invited).

I do have a status field in my users table called ‘Active’ which is for conditional filtering for those users on certain page’s. The users are added that status in Airtable before theyre invited so wonder if Softr API is reading that as its a similar status name to softrs ‘Activated’

5

This is still happening… users becoming activated when not activated.
Can someone please help solve this issue AND explain the issue? @Jjenglert @Suzie @Aramo @Marine.Hovhannisyan @Andranik @sveta.ohanyan

  1. User received the below ‘link expired’ after clicking on the ‘Accept Invite’ link which gets sent to user when clicking ‘Send Invite’ from Softr.

  2. The user became Activated even though they never set password to be able to sign in because it has expired.

Can this PLEASE get fixed as holding back onboarding users as too many bugs with this process and only finding them out from calling customers…

Questions to Softr Team:

  1. At what point does Activated occur? [i.e. why do users become activated when they’re not activated]

  2. What timeframe is the expiry set to on the ‘accept-invitation’?

  3. How would we know invites are expired?

  4. How do we trust Activated status is accurate going forward and what measures will Softr put in place?

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6

Hi @FPX

I’ve sent your questions to our engineering team, and will respond when I have something helpful for you.

I’d also suggest contacting our live support for something like this so they can provide you with immediate assistance.

7

Hi @FPX

We had an engineer look into this and we think we know what is happening:

If you access that invited user in “Preview mode” of your app when building it, they will become activated and this will break as you say.

We are working on a fix for it in the coming weeks though. Until then, can you let me know if this is NOT the case for you?

1 Like
8

@Jjenglert how are we going with fixing this?
It does not make sense if a preview mode is effecting the real users activity?

2 Likes
9

@Jjenglert can you please let me know answers to my questions above? We are still holding back from sending invites out until we can trust this works.

2 Likes
10

Hi @FPX we investigated this issue and confirmed that this is the way it needs to be at the moment given all of the logic involved. We do have plans to improve it in the future, but don’t have any dates at the moment.

11

Ok.

Can you please help clarify the below;

Q.1) At what points does ‘Activated’ occur?

A. 1) If you access that invited user in “Preview mode” of your app they will become activated

A. 2) ???

A. 3) ???

A. 4) ???

Q.2) What timeframe is the expiry set to on the ‘accept-invitation’?

A. 1) ???

Q. 3) How do we know invites are expired?

A.1) ???

Q. 4) How do we trust Activated status is accurate going forward and what measures will Softr put in place? We need to be able to trust Softr to accurately have users sign in and log in to the app which unfortunately is currently not happening with issues like this. There’s no point in Softr working on a back end if it cant handle the front end logic - Surely this is the number one focus that Softr should have wouldnt you agree?

A. 1)