Users are created twice when signing up via sign up form

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1

Since I enabled real-time synch, there is a 30% chance that a newly signed up user via the sign-up block creates TWO entries in Airtable.

This is a big problem because my users get a user type tag when they sign up, but the second create user does not have that tag.

So when a user signs up, it happens that they don’t see any of the blocks because now they’re matched with a user without the user type tag.

Does anyone experience a similar problem?

I thought it was one of my automations, but I don’t see any way this could be coming from my end :confused:

Would really appreciate any help here! :slight_smile:

Thanks so much in advance!

2

Hi @Tim_ClimatEU this feels like something support will need to help you with. We’ve seen this in the past as a bug, and hopefully they can assist you further.

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3

I’ve been having this exact same issue as well

4

Alrighty, thanks JJ!
Will reach out to support

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5

If you haven’t already, try to turn off user caching in the settings area of your app. There may be some cacheing in the background that is delaying some things.

6

It’s already turned off in my app by default so that the real-time updates come through :slight_smile:

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7

Ah, ok. Support will be your best option then!