This is at least the second time in almost a week this has happened. Previous outage was on 17 April and lasted for about half an hour. It’s completely understandable that stuff breaks when you’re building something new, but the error handling right now is very bad. I’m sure the guys at Softr are taking this very seriously and thinking of solutions, but two things I’d suggest:
- Actually use the Status page at https://status.softr.io/. Not only is it misleading to say that there is nothing to update in the past 30 days, but it would help reduce customer support enquiries if it provided accurate information on what’s broken. As a user it’s not important if the fault is with Softr, Airtable or something else, I care if my application is not working and I trust Softr to find out what’s broken.
- As I requested when this happened on 2 Feb (Error handling for lack of data - #2 by Suzie), have some kind of error handling, when the data connection breaks. Instead of a grid of faces with “Heading 2” etc, just show a text block saying something like “Sorry, this site is experiencing technical difficulties, please try again later or contact site administrator”.
Softr is amazing when it works and it doesn’t have to work 100% all the time, but it shouldn’t be this bad when it inevitably breaks.