The text in the simple text box is not displayed

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1

Hello everyone,

I am creating a website using templates on the free plan.
I am working on long pages, such as the Privacy Policy and Terms of Use, using a simple text box.

I usually paste the long text into Notepad first and then copy and paste it into the text box, but sometimes the pasted text does not appear.
However, if I look closely, the cursor is positioned around the middle of the box, so it seems that the text is actually there.
The font color is black, and even when I try adding a background color, the text still does not display.

I thought it might be a bug, so I deleted the text box and re-entered the text in the same way. The text appears briefly, but then disappears again. Since the cursor is in the middle, I assume the text is there, but it is invisible.

If I take a break and step away from Softr for a while, then return later, the text that was previously invisible in the simple text box becomes visible. Thinking that it has properly returned to normal, I work on another page. However, when I open the problematic page again, the text is invisible once more.

Could this be a bug?
How should I handle this issue?

2

Hi there

If you don’t mind, please reach out to our live chat support, also recording and sharing with us a short screen video that would demonstrate the issue, so that we can continue from there

3

Thank you for your response. As you suggested, I was planning to record a video and send it, but the issue had already been resolved the day after I reached out to you for consultation. It’s possible that raising the issue here helped the relevant people notice it. In any case, the problem has been resolved, which is a great relief. Thank you very much for your support.

1 Like
4

Glad to hear that it’s fixed, thank you too!