Hey everyone,
I’m having trouble with the Reset Password block. When I test to see if I can reset my pass, I cannot. Any help would be appreciated.
Hi @nickgilbert and welcome to the community!
Can you provide a bit more detail about what exactly is going wrong and what the errors are? Ideal would be a screen recording.
Without that detail, I’ll just take a wild guess: any chance you have created a /reset-password page but not a /forgot-password page, which the /reset-password page requires? More details: https://docs.softr.io/memberships/user-accounts-blocks/reset-password-form
I don´t get it to work, either. This is my reset password page:
@dcoletta, any Idea what it could be?
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Hi Thomas. Same questions - where does it go wrong, what errors do you get, etc.
Resetting password involves two user account blocks / pages
- Forgot-password
- Reset-password
Make sure you have both of them in your app.
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I had old blocks and updated them (but I had both pages). Still no luck. This has worked before.
Any Ideas?
You can register on the page and test for yourself.
When I use Forgotten Password and klick “Recover Password” and get a success message but no email.
Do I need to change DNS?
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Can you check the spam folder too ? also do you have a email signature configured ?
Hey @Thomas_Larsson,
I was able to register on the app and reset the password. I received the email both for registration and resetting password at once.
Can I please ask you to check if you still face this issue?
Thanks, now It works!
Did I do something?
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Not sure, really @Thomas_Larsson,
The only thing that comes to my mind is that perhaps you did not publish it after updating the blocks for that moment.