one of our customers declined an offer we made for building a solution for him in softr and his reasons started an internal discussion.
The main point for him declining our offer was “Can we guarantee the availability of the product or that the prices wont rise?” and to be honest we cant.
We discussed the topic internally and at the moment we are not sure if we can continue using softr.
Our concern is that we dont actually own Apps we create with softr. They are only available as long as softr exists and if features get removed / prices increase we will face issues. In a worst case scenario (we have a lot of internal tools created with softr and have production apps running where users pay a fee) the closure of softr could even endanger our company as not only internal tools we rely on would cease to exist but also external tools we sold and which generate income for our company.
So for us an important question is: Is there a safety net planned or would we simply have to take the risk if we would stick with softr?
Oh wow… Softr might be the only platform that never took features out and always grandfathered… We literally never said from this day you will pay more to an existing paying user… They always maintained the price even if it comes with a lot of cost and technical difficulties.
It hurts to hear this honestly.
Even just today with new products like workflow and databases we matched all features for old plan users like giving it all for free It’s really surprising to hear this concern about Softr at all.
It suprises me that it suprises you that people are concerned to make business decissions on “in the past the weather was always sunny”.
Dont get me wrong but risk has to be considered.
If our customers refuse to take the risk there is a point that has to be discussed.
Nobody can guarantee for the future and a “what if” scenario can quickly happen for example after a change in management.
We dont actually own the apps that we create in softr.
And if we would “go all in” with softr development we would expose our company to the risk of being destroyed in the case of one of the possible scenarios i described.
Just imagine softr getting an offer “too good to not accept” and the new management does changes that would break our usecase.
Never intended to hurt somebodys feeling but in my eyes these are legitimate concerns that actually put in question if we should consider continuing with softr or if we should switch to competitors where we actually own the source of our apps.
Absolutely agree with your concerns! However, with all due respect, your response tells me just how much you are benefiting from Softr, running a whole company on it. Talk about Softr disappearing, no one can guarantee if AWS disappears or some global data center catching fire, you and I cant do anything about it that’s the risk of relying on anything outside of your laptop locally. Recent AWS downtime got me panicked because Airtable was impacted with it. Take this on a lighter note!
We could actually but that would be a bad idea regarding my concerns.
The comparison with cloud providers is not valid as code that runs in a cloud instance is still my code and i can at any time switch to another cloud provider.
Even the databases could be setup with auto replication so one instance runs on AWS, one on Azure and one on GCloud.
It’s really surprising to hear this concern about Softr at all.
similarly people running on cloud vs on-prem in their own datacenters 
that’s the risk of relying on anything outside of your laptop locally. Recent AWS downtime got me panicked because Airtable was impacted with it. Take this on a lighter note!