Hi - there have been several circumstances where I have asked questions regarding something very simple in Softr because there is very very very little documentation on Softr’s help channel, and sometimes I am given incorrect or out of date information from Softr support.
I was facing an error with the Google Maps plug-in. I asked Softr Support about it and they said it was from Google’s end - okay. I asked if we needed a paid account and they said “I don’t know” and later said they had “too much of a workload to look into” the problems that we were facing ON softr’s platform using Google. I tried something else and faced another problem and was told by the Support employee that they couldn’t help, but then later shared that it was because we didn’t have a paid account. I understand this - but that is the very reason why I asked. I was again told by the Support team member that they were swamped with work.
Why add a feature if your customers don’t know how to use it because it’s not in your documentation? Why add a feature if your Support team doesn’t know how to answer questions pertaining to it? Why allow your Support team to not offer true support if they are getting bogged down with other things, likely dealing with other customers who are confused by the lack of documentation?
I asked for it to be included in the documentation and I was told it would be added to the improvements list. This is highly concerning if tech improvements on the product are considered the same as updating a help guide?
You would think that if many customers have many of the same questions we are all asking to support and in this forum, that documentation would be updated. What is the reason for this not being the case?