MFA Issue / Question

We are currently using the email based tokens for our MFA, and there is a slight issue when it comes to the login screen that is confusing our users.

When they request a code, it displays a 60 second countdown which some of our users are mistaking to mean they only have 60 seconds to enter the code, rather than it being a count down to requesting a new one. Unfortunately the login pages are some of the few that ive not been able to edit in a way to add useful context for our users.

Is there a way to remove this time, or otherwise edit this page?

Alternatively, has anyone found a way to mix and match email ad app based tokens for their MFA? I would much prefer our users use an app, but there are a significant few who will have to use email based tokens

Hi @CreativeSupport

There is no native method to change it, you can try to achieve this using some custom codes, but this is not something that we’ve any experience with, that’s why I can’t tell if it will be an easy task to do or not