Facing "Internal Server Error" when authenticating connection with Monday.com

Hello Everyone,

I am currently facing an issue with the portals I have created for two of my clients using Softr. These portals are connected to their respective databases on Monday.com, and unfortunately, both have stopped functioning.

When I checked the system to troubleshoot, I noticed that the API connections for both clients were showing an error indicating “no data found.” I attempted to resolve this by generating new API tokens and reauthenticating the connections, but the issue persists.

This problem seems to be specific to portals connected to Monday.com databases, as it is not occurring with any other clients or data sources.

Could anyone provide guidance on how to resolve this? I would also appreciate any insights from the Softr team on this matter.

Thank you in advance for your assistance!

Hey Sam, I’m sorry to hear that you experienced an issue. Monday.com made changes to their API, and we’ve made the appropriate updates on our side as well. You shouldn’t face any issues now.

Also, for immediate help with cases like this, please contact our CS team. You can use the inbuilt live chat in your studio (you’ll see chat icon in the bottom-right corner), or you can reach out to us via email at support@softr.io.