Error creating a customer details lookup page

[kcdragonfly]

Hi all, I am creating a jewelry inventory management system to replace an antiquated file manager pro software program that is no longer updated (the creator of the program and the company passed away 10 years ago).

So far it’s been great working with softr and hosting my database tables on airtable, but now when I try to create a way to see the details for a customer’s record, I got a “something weird happened” notification during the page creation process.

It appeared to work at first, the preview was correct, but the live url for the details page shows the error, “Record details can no longer be found.”.

I’ve been working intensely on this project the past two weeks to get it as workable before the trial period is over so I can go live with my new project, so I am not sure where the problem occurred or why. And to eliminate any possibility it happened because of a problem with the data, I went back to Airtable, removed the data and re-imported it, but that didn’t fix it.

I can’t publish too many screenshots because it is a sensitive database with my customer’s information, but I’ll post at least the screenshot with my prompt to the AI process just to show how I created it.

Does anyone know what is going on? Is this a system-wide issue?

Thanks for your help!

[cargonico]

Hi @kcdragonfly ,
I had the same error lately and it came from the link pointing to the item detail page. The link was not built right.

Look here: Item Details Block – Softr Help Docs

When I made sure that my link looked like https://yourapp.softr.app/item-details?recordId=XXXXX, it worked (option 3). But you can try options 1 and 2 too.

[kcdragonfly]

Thanks, cargonico! I’ve been working like a friggin’ maniac every day since this convo, but I think I stumbled upon the answer before I read yours. Nevertheless, thank you so much for taking the time to answer my question. It makes me feel more seen here in the community for being such a noob.

Anyhoo, I am running across another problem on the same page. Maybe you’ll know the answer to this too.

This time, the edits that aren’t showing up are because I can’t make them. The Add New Record modal I’ve added to input new customers shows all fields as being required.
I want to make a few of them not required, but when I open the section in the sidebar to change them, I don’t have the option. I’ve included a screenshot. I’ve refreshed every page involved in the front end and back end and opened the pages in a private window, but nothing has worked so far.

Hope you know the answer. Have a good evening/day wherever you are