Hi I got this email screenshot attached: Context below:
Does this mean that the Softr Mail server was down and google mail will try again? - Sorry if it is a silly question I am not that technical- Thanks for any help
There was a temporary problem delivering your message to showskill-clinton87329@softr.app. Gmail will retry for 21 more hours. You’ll be notified if the delivery fails permanently. LEARN MORE
The response was:
For cases like this, we recommend setting up a custom sender email for sending invitations and other Softr-related emails to your end users. Please refer to this article for detailed instructions.
A few important notes:
The sender email must be a corporate email address (emails from public domains like Gmail or Yahoo are not supported).
You’ll need to verify ownership of your sender email. Postmark will send you a verification email with a clickable link, please make sure to click that link to complete the verification.
Once verified, republish your app and try sending the emails again.
Hi Sveta- Quick question … why does it always seem to work when we ask people specifically to enter a message on the form? could it be a bot or something??
Hi @Linda. I’m not sure I fully understand the question, could you please elaborate a bit? Do you mean that you have a form block, and form submissions are sent to an email address, and when users are asked to enter a message, it works?
@Linda specifically, it looks like the user is trying to send you an email to the “showskill-clinton87329@softr.app” email, which does not work. This is a domain we create for you, but it cannot receive emails - it’s only meant to notify your users.
If you want this default email to also recieve emails, you need to setup a “custom sender email” like @sveta.ohanyan was referring to above, I believe.
