Hey Folks,
Airtable is experiencing a problem at the moment, and it is negatively affecting many Softr applications. We are working with Airtable to resolve the issue.
I will respond to this post once the issue is fixed.
Quick update: the issue is cascading from AWS outage https://health.aws.amazon.com/health/status
–Artur
Hi Artur,
It’s crucial to find a workaround in this, especially for those building public facing platforms using Softr.
Displaying errors when elements can’t load due to airtable connection issue is bad for business.
I’m already looking for solutions like having a backup page-redirect showing some form of maintenance info, for all visitors or even some platform wide script to control the errors.
Is there anything in place from either Softr side or someone you know in community that has provided solutions in the past ?
–
George
Airtable have restored access to users, but the connection to my Softr interface is now broken with no data displaying. This is despite Airtable functionality being restored natively. AWS went down, causing all manner of chaos this Monday morning in the office across numerous applications. Just amazed there’s no redundancy at this level of core operations that affects companies worth billions. Hope it’s just a case of the connection of my data coming back, and not having to reconnect everything manually!
And as soon as I post, Airtable’s connection with Softr suddenly works - looks like we are back in business. Thanks everyone.
Hey,
Good news — the issue with Airtable has now been resolved!
AWS/Airtable/Softr still down/down again.
An hour ago there was an issue again but it should back…
Im having the issue still as well.
@CGman the issue seems to be gone pls reach out to the team via help chat they can get your app URL and check
Since Softr wasn’t affected, can I assume y’all use GCP / a different cloud provider? Just trying to map my apps second order liabilities so I can be proactive with my customers when I see an outage reported that will affect them. Thanks for your communications around this!
Hi @noon we are in AWS but hosted in EU
@VargioTechnical like redirecting to maintenance page ?
Cool, thanks!
Yes.
So, the error is a bit gracefully handled.
For the time being I have an automation monitoring 3rd party tools status pages and when something goes south, it notifies me and I add a custom code (manually), at App Level custom code to redirect everyone to maintenance page (obviously not the ideal scenario).
Unfortunately, I can’t migrate on Softr DB since I rely heavily on Airtable automations.
For clients using Softr for internal use, is much easier to handle this. Just by notifying them and handle it internally for the time the systems are down.
But this isn’t working for public facing ones.
Is there a better way to do things?
I’m open to suggestions.
Thanks.
–
George
Hi Artur
Are you going to repy to my emails. I have sent you several about the issue with your database not importing but you dont reply. I also complianed to your support and they were going to get a messgae to you, but again, no reply.
Dave
Does Softr have redundancies in place to avoid such a scenario? Last Monday was a nightmare with several key tools down, and I don’t know why or how such a thing could happen in 2025.
I’m about to migrate a client’s data over to softr databases from Airtable, and build out some more features to replace some other tools they use, but they are concerned about having their entire business in one app, because what if it goes down.
What assurances can you give on this matter?
@Vera_the_cat sorry have tried few approaches and none worked as expected… we have added CSV import do you mind importing that table and see how it goes ? you can now import into existing table
Hi @Temima
Last week half of the internet was broken and even multi billion dollar companies suffered. We are leveraging AWS EU (for now) and we do rely on their high availability too…
If core platforms like AWS/GCP etc go down there is not much most companies can do on top… The truth though is that those platforms are the most highly available platforms in the planet 
so not sure how much further one can go…
–Artur
that’s basically what I told the client. Sometimes AWS goes down and tough luck. You go outside and touch grass for a bit until it comes back online.
@Artur, until Softr can deploy a back up solution, perhaps a message to builders as soon as any type of downtime occurs is in order (ex. push notification, email,…, anything)? This way, at least we can make accommodations and/or message our users when an incident occurs. I know this is possible and much needed, because you send plenty of marketing emails to us and connection issues occur for one reason or another on a regular basis.