API Calls limit

Data Sources
1

For the second month in a row I am hitting the API call limit in Smartsuite. Currently on the proffesional plan with 50k calls per month.
Finding it hard to debug the reason for the high number, the traffic to my Softr site is nowhere near the size that it should demand that many API calls.
Tried turning off User auto sync for this month, but that does not seem to have been enough.

Does anyone else have similar problems?
Is Softr doing any regular API calls that can cause something like this, for caching purposes or similar?

2

Can you check in with our live support so they can get more info about your app and see what’s happening?

3

@Pobbe is it possible you have some monitoring system that pings your system often ?

Also how does your app usage pattern look like ?

Lastly softr’s own DB will go live next month :smiley: in case you consider we don’t enforce API request number limits

1 Like
4

Did that last month when it happened but only got the suggestion to turn off user auto sync.

5

No, not that I know of. So far I only have Make and Softr connected to Smartsuite, Make is only acting on webhooks at updated records. So it makes me think the problem is with Softr.
Is there any way for you to see logs of requests made to a data source, or is there any other way to debug it?

Using Softr it for a public facing web page with products pages, and internal pages for consultants and clients. But pretty low volume.

6

We have run into the API call limit issue, on a number of occasions, specifically earlier this year (January and February). We never determined why it was happening, as we to are WAY below the threshold that should have hit the limit.

With that being said, one thing I noticed, we hit the limit about 2 weeks ago, when one of my team members changed images on around 200 - 300 Smartsuite line items (200 - 300 records had a single image changed), and it caused the API call limit issue. Again, not sure why, but, it fixed itself within a 12 hour period.

@artur and SOFTR tech support did work through our issues, and were able to resolve them, so I very much appreciate them for that.

With that said, @artur, may I ask what is this DB solution via Softr that you are speaking of?

7

@Lockdown155 @Pobbe good call on images… each image loading adds into SmartSuite API calls… so if you have a page with 10 items on each page load there will be about 12 requests… 1 data api call, 1 - metadata call and 10 image calls…

@Lockdown155 Softr is launching next week closed beta our own Softr databases think of Airtable or SmartSuite but inside Softr…

–Artur

8

With the release of the API calls usage screen in SmartSuite yesterday, I now have visibility of how much I am using and I’m worried I will hit the limits quite quick. We are on the SmartSuite Enterprise plan and have a limit of 500,000 per month but last month I used 104,000 (that’s with only me and a few test users accessing the Softr application as I’m still building it out)
I will definitely hit the limit once others start using the application and I was also looking to build my second application for a client portal.

I’ve looked at the databases option in Softr but it doesn’t have all the features needed yet to make the switch.

Does anyone have any suggestions on how to reduce the API calls? (I don’t have much experience with API)

9

Supabase has an unlimited API call plan, maybe you can consider or wait the for Softr database API.

10

I also use Supa base seems the most versatile with the addition of functions and edge functions to sent emails notifications etc

11

Well, the problem is that we are using SmartSuite as our business managment system. So in our case it´s kind of the point of using Softr, to display information we have in SmartSuite. Otherwise I also think Supabase would be a good alternative.